Terms of Service (Australian Customers)

Obsydia Technologies Ltd.

Registered Office: United Kingdom
Contact: contact@obsydia.tech
Australian Customers: These terms govern Australian customer relationships
Technical Support: support@obsydia.tech

1. Agreement

These Terms govern your use of Obsydia Core0 data vault software and related services provided by Obsydia Technologies Ltd., a UK company, to customers located in Australia.

2. Service Description

Obsydia Core0 is enterprise data vault software for regulated industries. Available as hosted deployment on our infrastructure or self-hosted deployment on your infrastructure. We provide software licenses, managed hosting, updates, and support services.

3. Australian Compliance Framework

For Australian customers, Core0 is designed to support compliance with Australian federal and state regulations including:

• Privacy Act 1988: Australian Privacy Principles (APPs), Notifiable Data Breaches scheme
• Therapeutic Goods Administration: Medical device software requirements
• APRA Standards: Financial services prudential requirements (CPS 231, CPS 234)
• Government Security: Australian Government Information Security Manual (ISM)

4. Data Processing for Australian Customers

Hosted Deployment: Data may be processed in Australian data centers to ensure data sovereignty and government requirements.
Self-Hosted Deployment: You control data location and processing jurisdiction within Australia.
Cross-Border: UK-Australia data transfers conducted under appropriate safeguards and adequacy frameworks.

5. Your Responsibilities

You are responsible for: (a) compliance with Privacy Act 1988 and Australian Privacy Principles; (b) data classification under government security guidelines; (c) maintaining appropriate technical and organizational measures; (d) backup and disaster recovery (self-hosted deployments); (e) notifiable data breach obligations under Privacy Act.

6. Our Responsibilities

We provide: (a) Core0 software and regular security updates; (b) technical support during business hours (AEST/AEDT); (c) infrastructure management (hosted deployments); (d) Australian compliance documentation and guidance; (e) security monitoring and incident response; (f) assistance with data breach response and notification.

7. Privacy Act Compliance

For customers handling personal information under the Privacy Act 1988, we implement appropriate safeguards including: encryption of personal information, access controls aligned with APPs, comprehensive audit logging, data breach detection and response, and staff training on Australian privacy obligations.

8. Government and Financial Services

Government and financial services customers may require additional compliance measures under ISM guidelines, APRA prudential standards, or sector-specific regulations. Enhanced security configurations and compliance documentation available upon request.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or other rights under Australian Consumer Law where to do so would be unlawful. Our liability for breach of consumer guarantees is limited to the maximum extent permitted by law.

10. Limitation of Liability

Subject to Australian Consumer Law, our liability is limited to the fees paid by you in the 12 months preceding any claim. We are not liable for indirect, consequential, or punitive damages except where prohibited by Australian law.

11. Termination

Either party may terminate with 30 days written notice. Upon termination: (a) hosted data exported to your specified format within 30 days; (b) self-hosted licenses continue to function but receive no updates; (c) support services cease; (d) personal information handled according to Privacy Act requirements and your written instructions.

12. Governing Law and Jurisdiction

Contractual Matters: These Terms are governed by English law for consistency with our UK entity, except where Australian Consumer Law mandates otherwise.
Privacy Compliance: Privacy Act 1988 and Australian Privacy Principles govern data processing requirements.
Disputes: Disputes may be resolved in English courts or, for Australian customers' convenience, through arbitration under Australian arbitration rules.
Regulatory Matters: Australian regulatory compliance governed by applicable Commonwealth and state law.

13. Export Control

Core0 software may be subject to UK and Australian export control regulations including Defence Trade Controls Act 2012. Customer agrees to comply with all applicable export laws and regulations.

14. Data Sovereignty

For government customers or others with data sovereignty requirements, hosted deployments can be configured to ensure data does not leave Australian jurisdiction and meets government security classification requirements.

15. Changes

We may update these Terms with 60 days advance notice. Changes affecting consumer rights under Australian Consumer Law will be communicated with additional notice as required by law.

Last updated: March 2026
Obsydia Technologies Ltd. (UK) • Australian Customer Terms