Privacy Policy

Obsydia Technologies Ltd

Contact: contact@obsydia.tech
Data Protection Officer: support@obsydia.tech

1. Information We Collect

Account Information: Email address, company name, billing information for service provision and support.

Usage Information: Service usage, support interactions, and technical logs for service improvement and troubleshooting.

Website Analytics: Anonymous usage data via cookies and analytics services to improve our website experience.

2. How We Use Information

We process your data for: (a) providing Obsydia Core0 services and support; (b) billing and account management; (c) security monitoring and fraud prevention; (d) service improvement and development; (e) compliance with legal obligations.

3. Legal Basis for Processing

We process your data based on: (a) contract performance (service delivery); (b) legitimate interests (security, service improvement); (c) consent (marketing communications); (d) legal obligations (accounting, tax compliance).

4. Data Sharing and Disclosure

We do not sell your data. We may share data with: (a) service providers (payment processing, support systems); (b) legal authorities when required by law; (c) professional advisers bound by confidentiality obligations.

5. International Transfers

Your data is processed in the UK. Any international transfers are protected by appropriate safeguards including adequacy decisions or standard contractual clauses.

6. Data Retention

We retain data for the duration of your service agreement plus 7 years for legal and accounting purposes, unless longer retention is required by law.

7. Your Rights

Under UK GDPR, you have rights to: (a) access your data; (b) correct inaccurate data; (c) erase data in certain circumstances; (d) restrict or object to processing; (e) data portability; (f) withdraw consent. Contact us to exercise these rights.

8. Security

We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and regular security reviews.

9. Cookies

Our website uses essential cookies for functionality and analytics cookies (with consent) for service improvement. See our Cookie Policy for details.

10. Contact and Complaints

For data protection queries, contact support@obsydia.tech. You have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Last updated: March 2026
Compliant with UK GDPR and Data Protection Act 2018